Job Description

Job Title: Language Interpreter – French/Tagalog

Department: Customer Support / Language Services

Location: 101 E. Kennedy Blvd, Tampa, FL 33602

Job Type: Full-time

Pay: $25-$28 Per hour

Shift: Monday through Friday

Reporting To: Call Center Manager

Job Summary

We are seeking a skilled and experienced Language Interpreter fluent in French/Tagalog and English to join our customer support team. The ideal candidate will have a background in international call center environments, specifically serving U.S. customers. You will be responsible for facilitating verbal communication between English-speaking clients and non-English-speaking customers through real-time interpretation, ensuring clarity, accuracy, and professionalism at all times.

Key Responsibilities

Provide real-time, consecutive or simultaneous interpretation between English and [Second Language] during customer calls.
Assist U.S. customers in resolving queries, issues, or concerns in a courteous and efficient manner.
Accurately relay information without adding, omitting, or distorting the meaning.
Handle confidential and sensitive information with discretion and professionalism.
Maintain high-quality standards in interpretation, ensuring clarity, tone, and context are preserved.
Work closely with team leads and QA to continuously improve communication quality and customer satisfaction.
Adhere to call handling metrics, quality benchmarks, and compliance requirements.
Stay updated with any cultural nuances, terminology, or client-specific information relevant to interpreting services.

Required Skills & Qualifications

Fluency in French/Tagalog and Second Language – English spoken
Minimum 1-2 years of experience in an international call center, preferably dealing with U.S. customers.
Prior experience in language interpretation is highly preferred.
Excellent listening, retention, and note-taking skills.
Strong interpersonal and communication skills, with the ability to maintain a professional tone.
Ability to work in a fast-paced, high-pressure environment.
Basic understanding of cultural sensitivities and appropriate communication etiquette.
Familiarity with interpreting platforms, CRM tools, and call center software is an added advantage.

Educational Qualifications

Bachelor's degree in any discipline.

Think global. Think BIG.

Visit us: https://biglanguage.com

Linkedin: https://www.linkedin.com/company/big-language-solutions/mycompany/

Language Interpreter - French/Tagalog

Job Type