Purpose: The Phone Operator is responsible for answering all incoming calls to the Practice in an efficient, timely and courteous manner. The position acts as a resource to patients and customers in accessing services provided by the Practice.

Responsibilities/Essential Functions (other duties as assigned):

· Answers all internal / external calls to the Practice, in an efficient, timely and courteous manner. Transfers calls to appropriate areas / individuals as needed. Announces and pages overhead in an appropriate manner, as requested.

· Effectively monitors and responds to alarms, paging appropriate personnel as needed. Responds to all facility emergencies as appropriate to position.

· Develops and maintains an up-to-date facility phone list and places it on the shared network drive for accessibility by all staff. Updates and distributes copies as needed.

· Accurately sorts, opens and distributes facility mail on a daily basis, following all policies and procedures related to handling of confidential mail.

· Ensures that document changes made by physicians are correct and that reports are formatted properly.

· Monitors fax / email in Microsoft Outlook and distributes faxes in a timely and accurate manner.

· Accesses electronic medical record to obtain patient / physician schedules and prepares an accurate daily staff count for management / leadership.

· Accurately prepares transcribed documents to be sent via US mail.

· Effectively assists with preparation of flyers, labels and mailings for CCA programs and special events. (i.e., tumor boards, employee recognition events, etc.)

· Maintains an in-depth knowledge of Practice activities in order to serve as a resource for patients and others. This includes, but is not limited to, wellness and educational programs being held in the facility and offsite.

· Effectively handles other clerical projects and duties as assigned.

Experience, Qualifications/Education:

· High School Diploma or equivalent required

· Zero to two years’ experience in answering a multi-line telephone system

· Strong customer service background, preferably in health care environment

· Current CPR certification required

· Knowledge of computer/telephony support, preferably in a health care environment

· Strong customer service background, preferably in health care environment

· Excellent verbal communication skills

· Competence with computer processing functions and other standard office equipment

· Ability to manage and prioritize multiple tasks

· Ability to calmly and professionally resolve customer issues with diplomacy and tact

· Ability to work independently with minimal supervision

· Strong organizational skills

Working Conditions:

· This position functions primarily indoors in a medical / business environment. Employee may be subject to blood borne pathogens, radiation, bio waste and other medically-related factors, with exposure to moderate noise levels.

· Visual acuity to read and compute screen and paper documents; close and distance vision, peripheral vision depth perception, ability to adjust focus; hearing acuity to converse with staff and customers; ability to walk, stoop, bend, kneel, and lift and move 25 pounds on a regular basis; ability to sit for hours at a time. Employee will be exposed to moderate noise levels, interruptions, and occasionally asked to work evening and weekends as needed.

Pay: $21.00-$25.00

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Physical Setting:

Medical office

Schedule:

8 hour shift
Monday to Friday

Experience:

Multi-line phone systems: 1 year (Required)
Medical office: 1 year (Required)

Shift availability:

Day Shift (Required)

Ability to Commute:

La Jolla, CA (Required)

Work Location: In person

California Cancer Associates for Research & Excellence (cCARE)

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Phone Operator