Job Summary: The Desk Clerk is responsible for maintaining the safety and security of a 105-unit building for low-income seniors in a bustling neighborhood. The position screens visitors and phone calls, logs incidents, responds to tenant requests, and interacts extensively with a variety of people, including staff, tenants, vendors, contractors, and law enforcement.

Status: On-call, Nonexempt, Temporary

Location: Chinatown neighborhood, San Francisco

Hours: On-call as needed (may work holidays)

Salary: $21.64 - 22.77 per hour

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 38 affordable housing buildings serving over 5,000 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

What You Will Do

Screen all visitors who enter and leave building
Update the visitor log, daily log, and other front desk forms
Screen incoming phone calls and route phone messages to staff
Maintain orderliness of the front entrance, lobby, and adjoining rooms/areas
Assist tenants with requests

Job Responsibilities

Screen visitors, update the visitor log, daily log, and other front desk forms
Screen phone calls and route phone messages
Report House Rules violations
Maintain orderliness of the front entrance, lobby, and adjoining rooms/areas
Report building emergencies and respond as directed, or as needed
Assist tenants with requests
Post and distribute tenant notices
Write maintenance work order forms

Other

Contribute to a safe and pleasant work environment
Follow policies, procedures, and safe work practices
Other duties as assigned

What You Bring

Pleasant and professional manner
Good written and verbal communication skills
Ability to function under stressful circumstances
Willingness to do varied tasks
Calm disposition

Education And Experience (Minimum Qualifications)

Ability to work with people of diverse social, economic, and ethnic backgrounds
Sensitivity to issues facing Family, homeless, disabled, and elderly populations
Excellent interpersonal skills

Preferred Qualifications

Experience with security and/or reception work
Familiarity with Chinatown neighborhood
Familiarity with fire panels and emergency procedures
Bilingual in English and a Chinese dialect, and Tagalog

Chinatown Community Development Center

Latest Jobs

Desk Clerk - I-Hotel (On-call)