Bilingual Ilocano Remote Patient Care Manager- Hawaii-based WFH

Health Wealth Safe Inc is now hiring Bilingual Ilocano Remote Patient Care Manager- Hawaii-based WFH in Honolulu, HI. View job listing details and apply now. Who is Health Wealth SafeHealth Wealth Safe Inc is a healthcare technology startup providing chronic care management and remote patient monitoring through its online and on phone platform MyRemoteCheckupWere expanding rapidly and looking for qualified candidates to join our team As a NON-CLINICAL Patient Care Navigator you will partner with our Client Independent Physician Practices in helping patients report their wellness levels between office visits and engage in their own health-care through our smartphone apps and phone interviewsThrough these ongoing relationships we help patients prevent avoidable emergency room visits and hospital stays and feel closer to their doctorsYou will also work directly with chronically ill patients over the phone to deliver our programs care management services Those services include working with the patient to complete personalized care plans setting health-related goals and following up every month to motivate and encourage them and measure results You will develop lifelong relationships with patients who look forward to your calls and are grateful for your support and companionshipDay-to-day responsibilities include but not limited to Be an empathetic active listener Be compassionate and approachable Manage time effectively to achieve goals Quickly assess a situation and make a decision Understand and apply consultation and training best practices Think critically and solve problems Maintain a strong customer-service orientation Collaborate with your peers and other care managers Answer questions openly and honestly Be goal and results-driven Establish relationships with and serve as the primary point of contact for patients Make the required volume of outgoing calls to patients daily maintaining high efficiency with high quality Receive incoming calls from patients with high quality Communicate with patients via SMS texting and email Escalate patient requests and needs to our partner medical practices Perform duties under compliance with HIPAA and understand the importance of protecting patient information Maintain documentation of all client encounters in HWS Patient Portal and complete reporting requirements according to standards Participate in ongoing training process improvements team meetings and online communications Knowledge of the medical field and EHR is preferred English is required but were also looking for Spanish Hindi and other foreign-language speakersRequired Experience and Competencies Requires a high school diploma or GED Customer service experienced Have excellent keyboarding skills Call Center and phoneonline-based customer service a plus Healthcare experience preferred but not necessary Computer and online skills Ability to demonstrate phone etiquette and customer service skills Ability to communicate effectively both verbally and written Ability to remain organized and manage competing priorities Ability to work independently and within established time frames Listening - giving full attention to what other people are saying taking time to understand the points being made asking questions as appropriate and not interrupting at inappropriate times Social Perceptiveness - Being aware of others reactions and understanding why they react as they do Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems Judgment and Decision Making - Considering the relative costs and benefits of potential actions and present the options to the patient Dont have it all We still welcome you to apply We are available to our patients seven days a week including holidays so flexible availability is a must While some experience comes in handy we are willing to train the right personWhat You Get From UsYou have the opportunity to directly impact patients in ways that improve the quality of their lives You will help increase patients engagement in their own health and healthcare which leads to lower morbidity and mortality and fewer ER visits and hospital admissionsHours Full-time shifts covering 8-8 on a staggered basis including nights and weekend coverage needsLocation RemoteEquipment requirement Processor CPU Intel Core i5 or equivalent Operating System Microsoft Windows 10 Professional 64 bit Memory 16 GB RAM or higher Storage 128 GB internal Solid State Drive SSD or 500 GB internal HDD MonitorDisplay Resolution Dual Monitor Setup Required 1920x1080 or higher Network Adapter Ethernet Adapter hardwire connection required Hardware Webcam and Headset Internet Speed Internet speed of 50 Mbps or higher Software Microsoft Internet Explorer or Google Chrome browserJob Type Full-timePay 1500 - 2000 per hourBenefits Health insuranceMedical specialties Geriatrics Home Health Hospice amp Palliative Medicine Medical-SurgicalSchedule 8 hour shift Weekend availabilityApplication Questions Can you type 40wordsmin yes or No Are you attending in person or on line school currently Yes or No Do you live in Hawaii yes or no Will this be your only Job Yes or No Have you worked from home in the past yes or noExperience medical assitant 1 year PreferredLanguage Ilocano RequiredWork Location Remote