JOB DESCRIPTION

Job Summary

The Care Connections Representative primary focus is to conduct outbound calls to Molina members and schedule appointments with our Nurse Practitioners. As part of Molina's benefit package, the appointments are for preventive care services delivered in the home, community, and nursing facility settings.

Job Duties

Conduct outbound calls to Molina members and schedule appointments with our Nurse Practitioners

Understands and strives to meet or exceed call center metrics while providing high quality consistent customer service

Removes barriers for member’s, escalating high impact member issues

Perform timely documentation in electronic medical record and provide daily audits and feedback

Accurately schedule appointments to meet all key metrics based on individual scripts, Care Connections, state, and company goals,

Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)

Participate in special projects as assigned

Other duties as assigned

JOB QUALIFICATIONS

Required Education

High School Diploma or equivalency

Required Experience/Knowledge/Skills/Abilities

Excellent customer service, active listening, verbal and written communication skills, professional phone voice.

Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software

Strong phone and verbal communication skills along with active listening

Ability to multi-task, set priorities, high ability to pivot with change in strategy and manage time effectively

Problem solving skills

Attention to detail

Bilingual (English/Spanish).

Preferred Education

Associate’s degree or equivalent combination of education and experience

Preferred Experience

Customer Service/Call Center experience in health care or equivalent related

Experience doing outbound appointment setting or similar services

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $21.16 - $31.71 / HOURLY

Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Molina Healthcare

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