Job Title: Front Desk Receptionist
Department: Administration
Reports To: Program Director
Location: 8695 S Eastern Ave, Las Vegas, NV 89123
Employment Type: Full-Time

Job Summary:

The Front Desk Receptionist is the first point of contact for clients, caregivers, visitors, and staff at the Nevada Adult Day Healthcare Centers. This role is responsible for creating a warm, welcoming, and professional environment while performing a variety of administrative and clerical duties to support the daily operations of the center.

Key Responsibilities:

Greet and check in participants, caregivers, visitors, and vendors in a courteous and professional manner.
Answer and direct phone calls, take accurate messages, and respond to inquiries regarding services and scheduling.
Maintain up-to-date attendance logs and assist with participant sign-in and sign-out procedures.
Collect and process participant documentation, including medical forms, consents, and transportation schedules.
Maintain a clean, organized, and secure front desk and lobby area.
Communicate participant arrivals, absences, and transportation issues to appropriate staff.
Assist with scheduling appointments, including transportation and participant assessments.
Maintain confidentiality of participant information in accordance with HIPAA and company policies.
Support other administrative tasks such as filing, data entry, copying, and preparing materials for center activities.

Qualifications:

High school diploma or equivalent required.
Prior experience in a healthcare, senior care, or customer service setting preferred.
Excellent interpersonal and communication skills.
Proficient in Microsoft Office (Word, Excel, Outlook) and basic data entry.
Bilingual (e.g., Spanish, Mandarin, Tagalog) preferred, depending on the community served.
Strong organizational skills and the ability to multitask in a busy environment.
Professional appearance and demeanor.
Familiarity with HIPAA guidelines is a plus.

Physical Requirements:

Able to sit, stand, and walk throughout the day.
Ability to lift up to 25 pounds occasionally (e.g., moving files or supplies).
Capable of assisting participants in minor physical tasks when needed (e.g., opening doors, offering physical support for mobility).

Nevada Adult Day Healthcare Centers

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