Job Summary

The Disaster Case Manager (DCM) works directly with individuals and households affected by the August 2023 Maui wildfires, acting as a facilitator and advocate to empower their recovery process. The DCM helps Limited English Proficient (LEP) impacted families identify unmet needs and determine recovery goals, then collaborates with other agencies to meet those needs and goals, while ensuring the family is empowered to lead their own journey to recovery. A team of five Bilingual DCMs report to the Disaster Case Management Supervisor. DCMs are full-time, long-term positions, and candidates must be based on Maui and be fluent or have strong conversational skills in Ilocano/Tagalog.

Pacific Gateway Center is a 501(c)3 non-profit organization whose steadfast purpose is to serve the disadvantaged, uprooted, and the displaced. The mission of Pacific Gateway Center is to empower low-income residents, immigrants, refugees and other vulnerable populations to achieve self-sufficiency through skill-building and access to opportunities while respecting cultural heritages. On Maui, we provide immigration legal and social Bilingual Case Management services through our satellite office, the Maui Immigrant Resource Center, located at the J. Walter Cameron Center.

Duties

Conduct comprehensive assessments to identify client needs and strengths.
Develop and implement individualized service plans tailored to each client's unique circumstances.
Provide crisis management support to clients in urgent situations.
Offer addiction counseling and support for individuals seeking recovery.
Utilize motivational interviewing techniques to encourage client engagement and progress.
Facilitate workforce development initiatives to enhance clients' employment opportunities.
Collaborate with community resources, including Section 8 housing programs, to assist clients in securing stable housing.
Maintain accurate documentation of client interactions, progress notes, and service plans.
Monitor client progress and adjust care plans as necessary to ensure effective support.

Skills

Strong knowledge of behavioral health principles and practices.
Proficiency in crisis management techniques and strategies.
Experience in addiction counseling and recovery support.
Familiarity with motivational interviewing methods to foster client motivation.
Understanding of workforce development processes and resources.
A background in social work or related fields is preferred.
Excellent communication and interpersonal skills for effective client interaction.
Ability to work collaboratively with multidisciplinary teams and community organizations.

Essential Job Functions

Intake

Perform outreach, receive referrals from Pacific Gateway Center’s phone line and community partners, and promptly follow up with families.
Lead the intake process for all potential families, help families review all that has happened and all the assistance they have received, and begin identifying unmet needs through a comprehensive, individualized, strengths-based, and culturally responsive approach.
Communicate with other staff and partners about any necessary family information.

Recovery Support and Advocacy

Work alongside families to identify their recovery goals.
Facilitate trauma-informed case management sessions with families to discuss unmet needs, including housing, financial support, physical and mental health, and other areas.
Identify the level of support that families need to accomplish their recovery goals and support families throughout the process, acting as a liaison and advocate to resources as needed.
Provide crisis support to families as needed.

Resources and Referrals

Connect families with any necessary community resources, such as housing, financial resources, employment support, child care, counseling and mental health care, and educational programs.
As needed, work with other staff to deliver resources, referrals, and workshops related to survivors’ unmet needs.
Serve as an advocate for families with community service agencies and network with other agencies to stay informed about resources and services.
Leverage the organization’s resources and partnerships: Coordinate with partner organizations and help to maintain the organization’s internal list of resources for families.

Administration

Maintain case file records for every family, including documenting all case management activities and services provided.
Input family data into organizational databases.
Complete exit procedure including exit forms and exit survey.
Attend training sessions to learn to identify, validate, and collaborate on solutions to meet survivors needs.
Additional responsibilities as needed.

Required Qualifications & Experience

4-year degree.
Self-motivated and passionate about supporting the recovery efforts on Maui.
Empathetic and able to empower families’ choices.
Detail-oriented, with solid communication and presentation skills.
Team player who works well with a variety of personalities.
Able to accept feedback and adaptable to change.
Flexible with work schedule.
Valid driver’s license and reliable transportation.

Preferred Qualifications & Experience

Fluent in Filipino, particularly Tagalog or Ilocano
Prior professional experience working in the human services field.

We recognize that women and BIPOC candidates are often less likely to apply unless they meet every single qualification. If that sounds like you, please know we value your experience and perspective. We encourage you to apply even if you don’t check every box. Diverse voices make us stronger, and we want to hear from you.

Job Type: Full-time

Pay: $28.00 - $30.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Schedule:

Monday to Friday

License/Certification:

Driver's License (Required)

Work Location: Hybrid remote in Wailuku, HI 96793

Pacific Gateway Center

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