Job Title: Customer Service Representative – VoIP Telecom Support

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team in supporting a dynamic VoIP telecommunications company. This full-time role is perfect for someone who enjoys helping others, communicates effectively, and thrives in a fast-paced tech-focused environment.

Key Responsibilities:

Provide exceptional customer service and technical support to clients using our VoIP telecom services.
Respond to incoming calls, emails, and support tickets in a timely and professional manner.
Utilize a variety of internal tools and resources to troubleshoot and resolve service issues.
Assist customers with account inquiries, service requests, and general questions.
Accurately document customer interactions and follow up as needed to ensure resolution and satisfaction.
Collaborate with internal teams to escalate complex issues or gather additional information when necessary.

Qualifications:

Excellent communication skills with a clear, friendly, and professional phone presence.
Strong interpersonal skills with a positive attitude and approachable demeanor.
Effective time management and organizational skills; ability to prioritize and handle multiple tasks efficiently.
Accountability and reliability in managing responsibilities and delivering consistent service.
Basic familiarity with technology; experience with VoIP systems is a plus but not required.
Proficiency in Spanish or Tagalog is a strong plus but not required.

Additional Details:

Schedule: Full-time, Monday through Friday.
Training: Comprehensive on-the-job training will be provided—no prior telecom experience necessary.
Work Environment: Supportive and team-oriented culture with opportunities for growth.
This is an In Person office position - This is NOT Remote Work

If you are passionate about delivering excellent customer service and want to be part of a growing tech company, we encourage you to apply!

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
Health insurance
On-the-job training
Paid time off

Experience:

Customer service: 1 year (Preferred)

Language:

Spanish (Preferred)
Tagalog (Preferred)

Shift availability:

Day Shift (Preferred)

Ability to Commute:

Las Vegas, NV 89113 (Preferred)

Work Location: In person

Proclaim VoIP

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