Description:

The Partner Services Representative plays a pivotal role in all Thee Square food distribution programs, focusing on enhancing the capacity and impact of Three Square’ partners. This position is responsible for building and sustaining strong relationships with over 150 partner organizations, developing personalized strategies to support their growth, and ensuring they are equipped to better serve our community. The Partner Services Representative leads initiatives that strengthen our Partner network, promote compliance, and create innovative solutions to meet the needs of our diverse community.

Requirements:

Partner Relationships and Capacity Building

Build rapport, trust, and respect with partners through regular, personalized communication and excellent customer service.
Use partner self-assessment data, dashboards, and other tools to identify strengths and challenges, offering tailored solutions to enhance efficiency and stability.
Develop and implement capacity-building strategies, including:
Identifying and addressing equipment needs
Creating and sharing toolkits to help partners adopt neighbor-centered distribution practice.
Supporting partner workshops, webinars, and convenings
Facilitating group discussions to explore key topics, challenges, and solutions
Collaborate with internal departments to develop regional strategies for closing the meal gap
Partner implementing new technologies and adopting innovative practices to improve their operations

Partner Administrative and Operational Efficiency

Oversee administrative tasks, including:
Onboarding and orientation
Maintaining and updating delivery schedules
Ensuring accurate records and data management for compliance and audit readiness
Facilitate order fulfillment and delivery coordination between Partners and internal departments (e.g., Transportation, Warehouse, Procurement).
Addressing Partner challenges promptly and effectively, ensuring positive and productive relationships
Provide direct communication and real-time support for partners regarding deliveries, order discrepancies, and other urgent needs. Collaborate closely with Partner Compliance Team to support adherence to compliance standards
Maintain up-to-date partner records, including contact details and operational information.

Partner Marketing and Communication

Support efforts to collect and share neighbor success stories and partner achievements.
Serve as a liaison between partners and internal teams to strengthen communication and collaboration

Partner Feedback and Resource Sharing

Facilitate feedback sessions, listening forums, and surveys to gather partner insights and identify areas for improvement
Develop and share resources, best practices, and tools that help Partners improve capacity and service delivery
Foster a culture of collaboration by connecting Partners that have similar challenges or opportunities

Special Projects and Leadership

Represent the organization at community events and Partner convenings
Participate in webinars, training, and professional development opportunities to stay informed about best practices in food banking and partner support

Key Attributes & Professionalism:

We value the following traits in our team members:

Excellent Customer Service: Actively listens, communicates clearly, solves problems proactively, responds promptly, adapts to changes, and collaborates effectively to ensure seamless partner support.
Accountability: Takes responsibility for tasks and ensures completion with integrity and high standards
Team Player: Understands the collective effort required to distribute food and works collaboratively with all teams
Problem-Solving: Identifies areas for improvement and proactively seeks solutions to meet partner and team goals
Initiative: Takes appropriate action to solve problems and get the job done
Compassion: Sensitive to the challenges faced by Partners and neighbors, working collaboratively to find mutually beneficial solutions
Flexibility: Adapts to changing priorities in the fast-paced non-profit sector

Physical Demands & Work Environment:

Ability to lift 25-50 pounds.
Regular driving throughout Clark County and occasional driving in the rural areas such as Nye, Lincoln and Esmeralda counties to visit Partner locations.
Extended periods of sitting while using a computer or phone.
Work in offices, warehouses, and outdoor settings like parking lots, occasionally exposed to the elements, supporting mobile and fixed food distributions.
Evening or weekend hours may be required.

Required Qualifications:

Education: High school diploma or equivalent
Customer Service Experience:5+ years of experience in customer-facing roles, with preference for those involving relationship management or logistics.
Language (preferred): Bilingual in English and one of the following: Spanish or Tagalog
Skills:
Proficiency in Microsoft Office Suite and database management
Strong project management skills and ability to meet deadlines
Excellent verbal and written communication, including public speaking and proposal writing.
Skilled in data entry and managing complex databases.
Strong organizational and time-management abilities.
Other:
Valid driver’s license and personal vehicle with insurance for business use.
Ability to pass a criminal background check and drug and alcohol screening.

Additional Skills & Abilities:

Communication: Excellent verbal and written communication skills, including presenting to large groups and responding to feedback.
Leadership: Able to lead externally and internally, especially when responding to requests or directing projects.
Resource Management: Excellent time management skills and the ability to prioritize tasks in a busy environment.
Critical Thinking: Strong problem-solving abilities and attention to detail in high-pressure situations.

Three Square

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Partner Services Representative