Strategic Operations Coordinator – BPO Support

Location: On-site | New Jersey HQ

Reports to: Executive Team

Salary Range: $60,000 – $70,000/year

About the Role:

We’re looking for a highly organized, proactive, and bilingual Strategic Operations Coordinator to support our international operations and executive team. This role is essential in ensuring smooth coordination between our U.S.-based leadership, our BPO teams in the Philippines, and our clients. You’ll help keep everyone aligned through clear communication, structured processes, and thoughtful follow-up.

Key Responsibilities:

Liaison & Communication

Act as the point of contact between the U.S. executive team and the Philippines-based Operations Manager
Maintain consistent and professional communication across time zones and departments
Understand and support communication in Tagalog as needed to ensure clarity and alignment

Scheduling & Coordination

Manage meeting scheduling across global teams
Support executive calendar needs and coordinate internal and client-facing meetings
Organize agendas, take meeting notes, and follow up on action items

Project & Process Support

Help track progress on operational initiatives
Identify and flag potential delays or issues
Provide administrative and project support as needed

Reporting & Insights

Prepare and maintain weekly/monthly reports for leadership and clients
Track team performance, client updates, and operational metrics
Ensure reporting accuracy and timely delivery

Qualifications:

2+ years in an operations, project coordination, or executive support role
Fluency in Tagalog and English (spoken and written)
Strong communication and interpersonal skills
Detail-oriented and organized with excellent time management
Comfortable working with remote teams and navigating cross-cultural communication
Proficient in Microsoft Office Suite

Why Join Us?

Join a mission-driven team with a global footprint
Gain exposure to both high-level strategy and day-to-day operations
Be part of a company focused on people, growth, and delivering excellence
Benefits: Health, generous 401k match & PTO

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Strategic Operations Coordinator – BPO Support