Remote Customer Service Representative

True Care Home Care Sacramento, CA (Work from Home)
Full-Time | Part-Time | Flexible Hours | Overtime Available

About Us:

At True Care Home Care, were dedicated to improving the lives of our clients by delivering reliable, compassionate in-home care across California. As a Remote Customer Service Representative, youll be a vital part of our care coordination teamoffering support, scheduling assistance, and helpful guidance to patients and caregivers, all from the comfort of your home in Sacramento.

Position Overview:

We are seeking a friendly, dependable, and tech-savvy individual to join our growing remote support team. Youll handle inbound and outbound communication with clients and caregivers, manage schedules, and ensure high-quality customer experiencesall while working remotely within the Sacramento area.

Key Responsibilities:

Answer phone calls and respond to emails and messages from clients, caregivers, and partners
Assist with appointment scheduling, caregiver assignments, and general inquiries
Resolve concerns or service issues professionally and empathetically
Accurately update client information in our database and scheduling system
Work closely with care coordinators, supervisors, and field staff to ensure seamless service delivery
Handle emergency or last-minute schedule changes as needed
Provide administrative support such as documentation, follow-up calls, and reports

Qualifications:

Must reside in or near Sacramento, CA
High school diploma or GED (some college preferred)
1+ year of experience in customer service, call center, or healthcare admin
Strong verbal and written communication skills
Must have reliable internet, quiet home workspace, and a working computer
Ability to multitask, stay organized, and work independently
Experience with scheduling or CRM software is a plus
Bilingual (Spanish, Tagalog, or Russian) highly desirable

Schedule & Compensation:

Flexible scheduling part-time and full-time options
Overtime available during peak hours or coverage needs
Hourly pay: $23-$27/hour, depending on experience
Paid training provided
Health insurance, dental, PTO (for eligible full-time staff)
Opportunities for advancement in a mission-driven organization

Work Location:

This is a remote/work-from-home position.

True Care Home Care

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