Customer Service Specialist (Bilingual in Mandarin Chinese) - Part Time

Menusifu, Inc. • Part-time • Remote (Walnut, CA, US) • $22 - $24 / hour • 6m ago

Who we are:

Menusifu Inc. is a leading restaurant point-of-sale solution company based in New York that provides a comprehensive state-of-the-art restaurant management system for dine-in, take-out, delivery, and Cafes. As a SaaS provider, Menusifu covers all kinds of functional requirements from upper-stream supply chain to restaurant internal management operation and even customers. Nowadays, Menusifu has more than 200 employees and 6 offices (headquarter located in Manhattan) all around the world. We, at Menusifu, are keen on providing you an intelligent yet fine dining experience from our innovative ordering system. We’re born to build smart restaurants.

Our team is young and energetic, enterprising and invincible. Menusifu has a broad-development platform to let you fully show your talents. Our mission stems from the passion of food, but beyond. If you crave it, then make it better! If you are a foodie with the same attitude, growth goals and entrepreneurial enthusiasm as Menusifu, please join now!

Stay hungry, Stay foolish!

What’s the role:

We are looking for a customer service specialist for our payment related business-USezPay. USezPay is an experienced American technology company that provides a variety of payment processing solutions. The company constantly works to grow your business with data-driven credit card processing solutions that help you conduct more commerce transactions. As a result, your company receives more payments.

This employee will receive incoming inquiries from our customers via phone, email, or chat. These communications are supported within the company service standards, working with our customers to resolve their needs for resolution.

What You Bring To The Table:

Answer all incoming communications via phone, email, or chat for our customers.
Resolve all support inquiries to complete resolution.
Assist the customers by supporting communications with all other departments within the company
Support the business policies and procedures to the customers through support, training, and knowledge transfer.
Document all interactions with the customers
Continually work to improve the operations
Communicate with other departments to help in managing account needs
Assists in managing vendors used supporting local operations

Who will be a best fit:

High School degree or equivalent. College degree a plus
Excellent verbal and written skills.
Previous understanding of servicing customers within payment a plus
1 year experience in a merchant servicer business or similar business type managing risk. Prefer experience in a financial or transactional industry
Ability to manage interactions with other businesses
Experience with working with complex systems
Excellent communications skills
Strong computer experience
Strong organizational skills
Technical Requirements - List the technical knowledge and skills requirements (software, hardware, languages, etc.) and the level of knowledge required (i.e., basic, working knowledge, advanced)
Successful candidates must be proficient in MS365, and Office products as well as be able to support other 3rd Party SaaS and processing systems.