CUSTOMER SERVICE ASSOCIATE (SPANISH BILINGUAL) SUMMARY:
The Customer Service Associate plays a key role in delivering outstanding service to our customers while addressing any issues prior to the first payment due date. They field mostly inbound calls and are responsible for handling customer inquiries and resolving issues on customer's accounts. Occasionally, they are required to make outbound calls to customers after the contract has been funded or after the cancelation date to verify contract terms, application, data, and repayment options.
WHO WE ARE:
PCI is one of the nation’s leading indirect consumer lenders to offer financing to the direct sales industry. We remain a stable, mid-sized, family-owned business by earning and extending trust through Clarity, Compassion, Character, Competency, Commitment, Connection, Contribution, & Consistency.
CUSTOMER SERVICE ASSOCIATE (SPANISH BILINGUAL) RESPONSIBILITIES:
- Provides superior service to our customers.
- Fields incoming phone calls, assist customers' inquiries, and document the conversations.
- Fields call back requests, emails, and other communication and follow-up with customer as needed.
- Makes outbound calls to customers to verify various details regarding their contract.
- Assists customers with repayment options and address any concerns.
CUSTOMER SERVICE ASSOCIATE (SPANISH BILINGUAL) QUALIFICATIONS:
Required
- High School diploma or GED.
- Must be fluent in Spanish and English.
- Minimum of 2 years' experience in customer support or similar role.
- Excellent phone etiquette with the ability to manage high volumes of calls professionally.
- Strong verbal communication skills with the ability to multitask efficiently.
- Ability to work independently and as part of a team.
Preferred
- Proficient in Microsoft Office software.
- Previous experience in a call center environment.
OFFICE LOCATION:
- In-Office, 628 Roosevelt Road, St. Cloud, MN
CUSTOMER SERVICE ASSOCIATE (SPANISH BILINGUAL) SCHEDULE/HOURS:
- Full-Time, 40 hours/week
- Monday-Friday, 7:00am - 4:00pm CST
- Every other Saturday 8:00am - 5:00pm CST
CUSTOMER SERVICE ASSOCIATE (SPANISH BILINGUAL) COMPENSATION:
- Starting Pay: $20 - $23 per hour
- The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
- Bilingual Pay: Earn an additional $2.00 per hour for Spanish or Tagalog Fluency!
BENEFITS: PCI has standard and competitive benefit plans, which include group medical/dental/vision, short term disability, long term disability as well as an attractive group of voluntary benefits.
Additional Perks that Go the Extra Mile:
- 8 Paid Holidays
- Paid Time Off (PTO)
- Tuition Reimbursement
- Annual Discretionary Bonus
- Student Loan Match Program
- Earned Safe & Sick Time (ESST)
- Paid Maternity and Paternity Leave
- Donation Matching & Paid Volunteer Time
- PCI will match 100% of your 401k deferrals up to 5%
To learn more about our benefits visitpreferredcredit.com/careers.
WHY WORK FOR PCI?
Work In A Positive and Diverse Environment:
- We are a workplace that fosters appreciation, growth, diversity, and inclusiveness. We strive to be a relationship-driven company by building a community of positivity driven by the people we hire. PCI provides a positive work environment by ensuring a bright, clean, technology-forward in-person office space to enhance employee morale and on-the-phone customer interaction.
Make A Difference:
- At PCI, our Values come first and part of our Values state, “As Stewards, we create value through competency, consistency and commitment”. Part of that commitment is the commitment we have to our community. When you join our team, you become part of a company that celebrates giving back. We partner with local nonprofit organizations and are proud to give back when and where we can. We have multiple benefits that help our employees further support and make a difference in our communities.
Start Your Path To Success:
- We strive to create an engaging work environment at PCI; where employees feel they have a voice and a place within the company. In doing so, we encourage career growth by providing employees with the resources and services they need to take the next step in their careers. We take great pride in our ability to promote motivated and successful team members to other positions within the company.
EQUAL EMPLOYMENT OPPORTUNITY:
PCI is an equal employment opportunity employer that is committed to diversity and inclusion in the workplace. We make hiring decisions based solely on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at HumanResources@preferredcredit.com.
