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Training Specialist

Speed Commerce • Full-time • Las Vegas, Nevada, United States • $50k - $55k / year • 6d ago

Job Title: Training Specialist

Client Company: Speed Commerce, Las Vegas, Nevada

Pay Type: Exempt

Pay Range: $50,000 - $55,000

Department: Human Resources

Reports To: Director of Human Resources

Summary

The Training & Development Specialist is an in-house position that focuses on improving the productivity of the organization’s national and international call center workforce. Duties range from job task analysis, creating training materials, training employees, and overseeing and updating development programs. This position will help organizations foster talent, retain employees, create a positive company culture, and develop skills so employees can be successful.

Identify skills and processes in place for each team to create an in-depth skill analysis as a baseline measurement.
Create training materials needed based on skills need assessments that align with company mission, vision, and values.
Listen to calls and provide constructive feedback as required to improve skills.
Regularly update training initiatives as necessary based on employee performance changes.
Work closely with Quality Control to ensure organizational cohesiveness and share information to improve business performance and processes.

Critical Success Factors

To perform the job successfully, an individual should demonstrate the following competencies:

Critical Thinking. Critical thinking skills help to assess the effectiveness of instructional materials and ensure that you provide the training needed for improvement and growth.
Decisiveness. Decision-making skills allow you to develop and select training that meets the employee’s needs while also aligning to the company’s values and goals.
Interpersonal Skills. You understand the professional development needs to employees and connect with them through your training materials and experiences.
Oral Communication . Communication skills enable you to present information to small and large groups of employees. Related skills like active listening, negotiation, and writing allow you to implement strategies that effectively meet employee and organizational needs.
Computer Literacy. You are comfortable navigating different programs and software to perform your duties. Even if you are unfamiliar with a new program, having experience with different types of software can make it easier to learn.
Financial Literacy. You will help create and maintain the training budget. Based on the budget, you will choose courses and materials, cut expenses, allocate spending to different programs and find more affordable solutions when necessary.
Provide and Receive Constructive Criticism. You are keen on turning training and feedback into action and continuous self-improvement. You don't take rejection personally.

Minimum Experience

Bachelor’s degree related to education, business administration, human resources, or management.
Additional language skills in Tagalog a plus.
Seven or more years of classroom or training and development experience.
Call Center experience is a plus.
General computer and e-mail proficiency is required.
Must possess a current US work authorization.