Job Title: Field Service Technician/Trainee
About Us:
Right Weigh Scale, based in Hayward, CA., offers professional scale repair and calibration services founded in 2009. Our skilled technicians provide reliable, efficient, and accurate service, specializing in light-to-medium capacity scales for various industries including manufacturing, healthcare, recycling, logistics, retail, laboratories and more. We offer tailored, high-quality service, new and used scales, regular calibration, and fast repairs.
Our Culture:
We are a small, ambitious company focused on strategic growth with a commitment to quality, safety, and staff well-being. While field service may require occasional overtime, we value work-life balance. Our company is laid-back and casual, yet we maintain a serious, professional approach to deliver excellent customer results. Teamwork, mutual respect, and a supportive atmosphere are central to our staff environment.
Job Summary:
Right Weigh Scale seeks a Field Service Technician/Trainee to install, maintain, troubleshoot, and repair scales, product inspection equipment, and dimensioning systems at customer sites and our Hayward office. This requires a self-motivated individual with strong technical and problem-solving skills, dedicated to excellent customer service. We value practical skills and will train motivated candidates with mechanical/technical aptitude and a positive attitude. Similar field technician experience is beneficial. Employment is contingent upon satisfactory completion of a 90 day training/probationary period. We respectfully request that all interested applicants do some research about the scale industry prior to applying. This is a very unique industry that offers rewarding career opportunities.
Key Responsibilities:
Travel independently to customer sites within our service area to perform scheduled and emergency service visits.
Install, configure, and commission scales and product inspection equipment.
Conduct routine preventative maintenance to ensure optimal performance and longevity of equipment.
Diagnose complex technical problems and perform effective repairs.
Utilize diagnostic tools, schematics, and technical manuals to identify and resolve issues.
Provide technical support, basic operational training, and clear communication to customers regarding services performed and equipment status.
Complete detailed service reports, document work performed, and track parts usage accurately and promptly.
Maintain company vehicles, tools, and service inventory.
Adhere strictly to all safety procedures and regulations.
Communicate effectively with customers and staff members.
Provide feedback regarding product performance and customer needs.
Qualifications:
Required:
High School Diploma or GED.
2+ years of experience in a field service, maintenance, or similar hands-on technical role. Related technical experience will be considered.
Ability to read and interpret technical manuals, blueprints, and schematics.
Strong problem-solving and critical-thinking skills.
Excellent communication, interpersonal, and customer service skills; must be willing and comfortable engaging directly with customers in a professional and helpful manner.
Strong command of the English language (both written and verbal).
Self-reliant and motivated, proactive, and able to manage time effectively with minimal supervision.
Valid Driver's License and a clean driving record. Must provide a current Motor Vehicle Record (MVR) from the DMV upon request.
Must be able to pass a pre-employment physical examination, drug screening, and comprehensive background check.
Candidates must be in good physical condition and able to lift 50 lbs easily to meet the frequent heavy lifting requirements throughout the workday.
Proficient with basic smartphone and computer application systems.
Nice to Have’s:
Associate's/Bachelors/Technical Degree or Certification.
OSHA 10/30, Forklift, First Aid/CPR/AED certified.
Experience in the weighing or metrology industry.
Experience with PLC’s, HMI’s, and industrial equipment.
Multilingual abilities (e.g., Spanish, Chinese, Tagalog) are a big plus.
Work Environment, Schedule & Travel:
This position requires extensive daily local travel, approximately 75% or more, primarily within a 100-mile radius of Hayward, CA.
Work is performed at various customer sites, which may include hospitals, factories, hazardous environments, and government facilities. Adaptability to diverse settings and conditions is necessary.
The typical work schedule is Monday through Friday, 8:00 AM to 4:30 PM.
Occasional overtime is required based on customer needs. Rare, but occasional Saturday work may be necessary.
Compensation, Benefits & Support:
Competitive hourly rate/salary commensurate with experience: Typically, $25/hour training wage. Increases with performance/training milestones.
Overtime opportunities, holiday bonus, other perks.
Company-provided work vehicle, fuel/expense card, uniform, and all necessary tools and equipment.
Comprehensive initial training program and ongoing industry and personal development training opportunities.
Supportive team environment.
Comprehensive benefits package including:
Medical, Dental, and Vision Insurance through Kaiser
Paid Time Off (PTO), 40 hours sick/40 hours vacation and 6 paid Holidays.
How to Apply:
If you are a motivated, hands-on technician with strong problem-solving abilities, excellent people skills, and are looking for a challenging role within a growing, supportive company, we encourage you to apply! Please submit your resume and a brief cover letter outlining your qualifications and why you are interested in this position
Equal Opportunity Employer:
Right Weigh Scale, LLC. is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Experience:
- service/maintenance: 2 years (Preferred)
Language:
License/Certification:
- Driver's License (Required)
Security clearance:
Ability to Commute:
- Hayward, CA 94545 (Required)
Willingness to travel:
Work Location: In person
