**This position is currently for a Temporary Full Time**
POSITION: Care Team Assistant
STATUS: Non-Exempt, Temporary Full time
REPORTS TO: Big Care Team Assistant Supervisor
SUPERVISES: None
DEPARTMENT: Nursing Department
OFFICIAL DUTY STATION: Los Feliz Health Center
SUMMARY:
This position assists the Care Manager for critical function for quality assurance for APHCV patients by following up with FOBT stool test reminder calls and recall for those patients that due for immunizations all in accordance with policy and procedures set by APHCV. This function is to ensure that incompliant patients have been notified, linked to follow up and care team activities are appropriately completed in a timely manner. Though the focus is on FOBT stool test cards and immunizations, there are some general duties related to reminder calls and recalls.
APHCV expects all employees to respond and participate to emergency situation per emergency policies and procedures.
APHCV requires all staff to comply with Standards of Conduct and Compliance Program related policies and procedures. Such compliance is part of this position’s performance evaluation.
DUTIES AND RESPONSIBILITIES:
1. Conduct call reminders/recall in accordance with APHCV set policies, procedures, and clinical guidelines
2. Engage in patients, their families, and their caregivers in such a way that is understanding, culturally aware, empathetic and linguistically appropriate.
3. Work with various clinic staff (medical interpreters, nursing staff) if any linguistic barriers of communication exist.
4. Able to use computer software to document properly telephone communication in a clear concise manner.
5. Answer phone calls or leave proper voicemails for patients, families, caregivers, or legal guardians if appropriate.
6. Use website/computer software to generate distinctive data
7. Send out follow up letters if patient does not pick up telephone call after numerous attempts
8. Provide proper education on colorectal cancer and stress the importance of how to prevent it.
9. Assist care manager with tasks that related to distinctive quality measures
10. Able to assist Care manager with duties pertaining to FOBT Stool test.
i. provide proper education to patients regarding what a FOBT stool test is, how to perform stool test, and why it is important to complete the FOBT stool test, and be able to effectively communicate with patients and address any concerns or questions
ii. Be able to provide proper information to patients, their families, caregivers, or legal guardians on which type of FOBT tests need to be mailed out to appropriate clinical laboratory services, and which type of FOBT need to be returned to appropriate APHCV location site.
iii. Ensure reminder calls are conducted within one week of working days from the date the FOBT stool test has been ordered by a provider affiliated with APHCV.
11. Able to assist additional duties related to immunization calls
i. conduct calls to inform parents/legal guardian for children who are two years or less that they must get recommended immunizations administered, and schedule an lab appointment or a office visit if due
ii. Provide proper education on immunizations should there be any questions or concerns.
iii. Able to properly document recall immunization was done on computer software/application
iv. Able to generate data for immunization recalls by using online websites/computer software
12. Meet performance expectations by Care manager
PERFORMANCE EXPECTATIONS:
If you have performance expectations (such as answer 100 calls a day, provide care to 24 patients a day, etc.), you may include in the Job Description. The expectations can be addressed in policy and procedure or department/unit document).
QUALIFICATIONS:
- graduate of an accredited Medical Assistant program & BCLS certified
- high school diploma and GED
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Regular or predictable attendance during clinic hours
- able to communicate in English and at least one of the following languages: Thai, Khmer, Tagalog, Vietnamese, or Spanish
- Proficiency in Microsoft Office applications
HR Procedural requirements:
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Legal authorization to work in the United States
- A valid California Driver’s license with clean records and access to insured automobile
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Completion of APHCV Health Assessment Form
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Completion of DOJ background check
Skills Preferred:
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Good communication and interpersonal skills
- Willingness to learn new skills
- Ability to work efficiently and accurately with minimum supervision
- Ability to work with people of diverse cultural, educational, social, economic, and linguistic backgrounds
- ability to teach others or provide proper information
- Ability to have patience and convey a warm, caring attitude for patients and staff
PHYSICAL REQUIREMENTS:
Must be able to materially perform the task normally associated with the position including but not limited to: ability to lift up to 25 lbs.
