Bilingual Triage Nurse – RN

Asian Health Services • Oakland, CA, US • 2w ago

Language Proficiency: English

Asian Health Services, founded in 1974, provides health, social, and advocacy services for all regardless of income, insurance status, immigration status, language, or culture. Our approach to wellbeing focuses on “whole patient health,” which is why we provide more than primary care services, including mental health, case management, nutrition, and dental care to more than 50,000 patients in English and 15 languages: Korean, Lao, Burmese, Mandarin, Cantonese, Spanish, Portuguese, French, Mien, Karen, Mongolian, Karenni, Tagalog, Khmer, and Vietnamese. We offer medical, dental, and mental health services for all ages.

LOCATION: Rolland & Kathryn Lowe Medical Center (LMC)

JOB SUMMARY:

Under general supervision, performs professional nursing care for patients in a clinic setting with an emphasis on the geriatric population, including nursing triage, nurse visits; initiates, plans, and evaluates nursing care and treatment plans; provides direction to licensed and unlicensed clinic staff.

Clinical

Records medical histories, assesses patients using standardized assessment tools; takes and records physiological measurements such as height and weight, temperature, and urinalysis; performs basic in-clinic laboratory tests, obtaining and processing specimens for outside laboratory analysis.
Develops and oversees care coordination and treatment plans by collaborating with primary care providers, behavioral health clinicians, social workers, and care coordinators.
Performs basic nursing procedures such as injections, skin tests, phlebotomy, and dressing changes; performs or assists with tests such as electrocardiograms, spirometry, and audiometry; assists physicians during examinations as needed.
Performs additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care, chronic disease management and health issues, providing skilled nursing services and treatment, administering and/or dispensing medication and injections; performs nurse visits as required.
Performs a nursing assessment and patient triage which includes prioritizing cases, providing medical advice, making complex referrals, providing test results, and problem-solving complex cases by handling patient telephone inquiries and walk-ins requesting care.

Administrative

Maintains awareness of current nursing protocols; participates in formulation/revision of protocols and practices; attends and participates in staff meetings and in-service education.
Assists in the coordination of day-to-day clinic activities; orients, trains and directs other clinic staff in specific clinic operations and procedures.
Maintains inventory and orders supplies, medications, controlled drugs, and equipment.
Performs quality control by activities such as monthly quality control check log and maintaining update calibration and quality control check for medical instruments and equipment.
Assists other assigned R.N.s in overseeing clinical programs such as tuberculosis, hepatitis B, and immunizations.

General Agency/AHS Duties

Fosters an environment that promotes trust and cooperation among clients and staff.
Enforces clinic policies and procedures, including maintenance of client confidentiality under HIPAA privacy rules, to ensure that the principles of AHS are implemented.
Plays an active role in planning organization-wide activities such as AHS general membership meetings, fundraisers, special clinic days, and other events.
Participates in general membership meetings, fundraisers, and other public events, as required.
Participates in outreach activities, agency advocacy, and serves on ad hoc committees, as requested.
Attends AHS staff retreats and Board of Directors meetings, as required.
Participates in agency-wide quality improvement program processes and performance improvement teams to ensure excellence in the quality of services provided across the agency.

Minimum Qualifications

Bachelor of Science (B.S.) in nursing, one year of professional nursing experience; or equivalent combination of education and experience.
Bilingual/bicultural in Cantonese required.

Preferred Qualifications

Commitment to working in the Asian community and to community health care with familiarity with community health clinics is preferred.
Additional fluency in Mandarin or Toishanese preferred.

Certifications, Licenses, Registrations

California Registered Nurse license
Basic Life Saving (BLS) certification

Knowledge, Skills & Abilities

Knowledge of nursing principles, practices, and techniques, including assessment, patient care planning, and delivery, patient education, and evaluation of outcomes.
Knowledge of medical terminology and equipment.
Knowledge of principles and techniques of drug administration, and uses and effects of medications.
Knowledge of clinic routines and protocols.
Knowledge of principles, practices, and techniques of safety and infection control.
Knowledge of laws, rules, and regulations governing the practice of nursing.
Knowledge of community medical and social agencies and resources.
Knowledge of environmental, sociological, and psychological problems affecting nursing care.
Performing nursing assessments and developing and implementing patient care plans and/or referrals.
Administering medications and performing skilled nursing treatments and procedures in a clinic setting.
Applying teaching principles and providing education and counseling.
Exercising sound independent judgment within the scope of authority and practice.
Preparing and maintaining organized, detailed, and accurate medical records.
Collaborating with other members of the health care team on an ongoing basis.
Establishing and maintaining effective working relationships with those contacted in the course of work
Learn the managed care system and other commercial plans.
Work weekends or evenings on a rotating basis.

Physical & Work Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The job requires mobility to work in a clinic setting, strength to lift, carry and position supplies and equipment; touch to conduct physical health assessments; vision to read handwritten and printed materials, and examine and observe patients; hearing and speech to converse in person and by telephone. The job is performed in a moderate-to-loud work environment

BENEFITS:

Medical, Dental, Vision premiums 100% paid by AHS

12 Vacation Days

12 Sick Days

12 Holidays and 3 Floating Holidays

3% 403B Employer Contributions and up to 2% Employee Match Contribution

Transportation Benefit Paid by AHS

FSA/Dependent Care Assistance

Long Term Disability