Crisis Support Counselor - LA Residents

Alter Behavioral Health • Full-time • Los Angeles, California, United States • $31 / hour • 2w ago

Language Proficiency: English, Tagalog

Location: In-Person - Must be LA County resident

Schedule Options: Sunday - Thursday or Tuesday - Saturday 11am-7:30pm. Schedules may vary based upon needs.

Answer the Call: Become a Crisis Support Counselor for LA Wildfire Relief! The Los Angeles wildfires have left a trail of devastation, but amidst the ashes, there’s an urgent need for hope, compassion, and strength. Families are displaced, lives are forever changed, and communities are counting on us to help them rise again.

We’re calling on YOU to step forward and make a difference. As a Crisis Support Counselor, you’ll be the voice of comfort and the hand that helps rebuild lives. This is more than a job—it’s a chance to be a hero in someone’s darkest hour.

AlterCareLine is currently seeking a temporary/seasonal, full-time, Crisis Support Counselor. At AlterCareLine, our mission is to provide a wide range of resources that support all people to feel better about their mental health. With 200,000+ encounters, The AlterCareLine is dedicated to making mental health care, life guidance, and community-based counseling available to everyone across California, free of charge. Our unique approach to care combines practical advice with peer companionship. We believe in the power of community and in the success that care seekers will find with our counselors.

Overview:

Crisis Support Counselors are key to the Crisis Counseling Program (CCP) grant, offering empathy-driven, non-clinical emotional support to disaster survivors. The role involves outreach, counseling, support groups, resource referrals, and community risk assessments.

You’ll help individuals and communities process their experiences, reduce stress, develop coping strategies, and connect with resources. Services may include:

Individual and group crisis counseling
Brief educational/supportive contact
Public education
Assessment and referral
Community networking

Who you are:

Self-motivated and proactive, with people management skills
Friendly & outgoing—comfortable approaching and speaking with people in distress
Multitasker—can prioritize effectively in a fast-paced environment
Clear communicator—concise, caring, and positive in all interactions
Problem-solver—quick to identify issues and propose solutions
Collaborator—always seeking to improve service quality
Tech-savvy—proficient with laptops, online tools, and databases
Emotionally intelligent—equipped to support people in crisis

Responsibilities

Provide outreach in the county to individuals and families affected by natural and human-caused disasters, in particular the LA Fire by door to door flyering, tabling, locating and attending community events and survivor gathering spaces and collaborating with other organizations to provide person centered support.
Works with individuals, families, and groups to provide crisis counseling service. Services include outreach, emotional support, individual and group crisis counseling, public education, and referrals when needed, conducted in office. Assisting survivors in understanding their current situation and reactions, mitigating stress, developing coping strategies, providing emotional support, and encouraging linkages with resources and longer-term supportive services.
Connect with community members who are requesting Crisis Counseling services via the CCP Work in a culturally sensitive manner with individuals, families, and groups to provide emotional support, individual and group crisis counseling, public education, and referrals when needed.
Establish trust with help seekers and identify resources that would benefit their situation.
Provide counseling to help seekers, promote resilience and successful coping techniques, and explore the Help seeker’s mental and emotional state-of-mind through active, comforting, positive, and problem-solving language.
Use the designated digital applications to collect and enter CCP (Crisis Counseling Assistance and Training Program) service data in an accurate and timely manner.

Qualifications

At a minimum, shall have a high school diploma or General Education Development.
Preferred 2+ years of crisis intervention work experience beyond volunteerism accompanied by a Bachelor's degree with a human services major (social work, counseling, psychology etc preferred).
Experienced in operation of a laptop. Proficient in online communication and are comfortable navigating new and exciting websites and online platforms.
Bilingual (preferred, but not required): Spanish, Chinese, Tagalog, Vietnamese, Korean, Armenian, and Persian.
Completion of all mandatory company and regulatory agency training is required prior to assuming full responsibilities of the position.
You are able to dedicate 40 hours per week to a company that operates 24/7, including working rotating, traditional and non-traditional hours (nights, weekends, and holidays).

Physical Demands and Working Conditions:

Frequent standing, walking, and community-based fieldwork
Periods of sitting for counseling and data entry
Lift/carry up to 25 lbs (flyers, tables, laptop)
Ability to operate a motor vehicle for travel within LA Count
Comfortable working outdoors in varying weather conditions
comprehend spoken communication in various environments (e.g., quiet office settings, busy community events).
The employee must be physically able to work outdoors in various weather conditions and navigate uneven terrain as part of the community outreach efforts. This may involve exposure to dust, debris, and other elements related to the wildfire relief effort.

Job Type: Temporary/Seasonal, 8-hour shifts

Benefits: California Paid Sick Leave, Employee Assistance Program (EAP)

Field Work: Community outreach, tabling, and canvassing in disaster-affected areas

Job Types: Full-time, Temporary

Pay: $31.00 per hour

Expected hours: 40 per week

Benefits: