Team Leader/Head (Tagalog speaking preferred)

LBC North America • Lakewood, WA, US • 4w ago

Language Proficiency: English, Tagalog

Job Summary:

Incorporates all functions associated with the Remittance and Cargo business, with particular focus on Logistics Operation, Money Remittance and Office Administration. Responsible in leading his/her team towards a common goal and objective. He/she supervises the operation of his/her team and the branches as a whole. He/she is expected to be a motivator and innovator who can unite and lead his/her team to achieve the set goals. He/she together with his/her team is expected to solve problems, make improvements and act upon information received at a timely manner.

Must ensure branches in his/her team meets or exceeds given sales targets

Must share routine information and deal with or delegate tasks to co-member

Must be involved in planning, decision making and setting operational controls and monitoring these controls

His/her tasks in motivating, disciplining and resolving conflict shall ensure good working environment within the team.

He/she shall also take the lead in the training and development of his co-members to be able to create more leaders and ensures team’s continuous growth and development.

Ensures Team’s and Member’s compliance to company policies and that erring Associates are disciplined.

Ensures that each member of the team is aware and practices LBC’s Five (5) Service Principles, adheres to the Quality Management System, namely 2Ps, etc. for the company to meet its Quality Objectives

Job Specification:

Has good sales and/or customer service orientation
Above average quantitative and analytical skills
Possesses excellent leadership skills
Knowledge of business and management principles
Has above average project management skills and time management skills
Ability to work collaboratively and must have the desire to lead the team
Good written and verbal communication skills, goal-oriented
Innovative problem-solver who can generate workable solutions and resolve complaints
Highly adaptable, resourceful, patient, risk-taker who is open to new ideas
Direct, communicate with, and motivate subordinates to high performance
Strategically delegate duties and responsibilities for best results
Set and monitor performance standards within the team

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits: