Health Promotion Services Contractor
W2 Contract
Salary Range: $47,800 - $52,000 per year
Location: South San Francisco, CA - Hybrid Role
Job Summary:
The Health Promotion Services Temp supports the Health Promotion Unit by connecting members to various programs, resources, and services. Additionally, this position provides customer service directly to members, conducts member outreach, and processes requests for language assistance services.
Duties and Responsibilities:
- Process language assistance services requests.
- Conduct member outreach calls to connect members to Health Promotion Programs and health education resources.
- Triage calls to other member-facing teams when appropriate.
- Communicate directly with members and providers via health education phone line.
- Document all calls with members and providers in applicable systems.
- Review, route, and respond to health education phone line voicemails.
- Explain member eligibility, share appropriate Health Promotion Programs and resources, and answer questions to support our staff.
- Act as a backup to other departmental functions.
Requirements and Qualifications:
- A High School Diploma and experience working in a customer service-based environment or call center interacting with a diverse population are required.
- An associate's degree in a health-related field is desired.
- One (1) year of experience in a health care delivery system working directly with patients, or in a managed care plan working directly with members, is preferred.
- Intermediate proficiency in the use of personal computers and Microsoft Office Suite applications, including Outlook, Teams, Word, Excel, Access, and PowerPoint.
- Intermediate proficiency in the use of general office equipment, including fax, phone, copier, etc.
- Intermediate written, verbal, presentation skills, and communication skills.
- Bilingual proficiency in Spanish, Tagalog, or Cantonese/Mandarin is highly preferred.
- Working knowledge of health promotion programs and/or health behavior change programs.
- Working knowledge of customer service principles.
- Demonstrated ability to work cooperatively with others and work collaboratively as part of a multidisciplinary team and support team decisions.
- Demonstrated ability to adapt to changes for daily and specialized tasks.
- Ability to provide excellent customer service.
- Ability to problem-solve to resolve day-to-day issues.
- Ability to organize and maintain accurate records and files.
- Ability to organize work, set priorities, meet critical deadlines, and follow up on assignments.
- Ability to maintain confidentiality and follow information privacy and security best practices.
- Ability to communicate effectively with various audiences and individuals of diverse backgrounds.
Bayside Solutions, Inc. is not able to sponsor any candidates at this time. Additionally, candidates for this position must qualify as a W2 candidate.
Bayside Solutions, Inc. may collect your personal information during the position application process. Please reference Bayside Solutions, Inc.'s CCPA Privacy Policy at www.baysidesolutions.com.
Desired Skills and Experience
Health promotion, customer service, member outreach, language assistance services, healthcare delivery, managed care, patient interaction, call center experience, phone support, health education, program eligibility, documentation, Microsoft Office Suite, Outlook, Teams, Word, Excel, Access, PowerPoint, bilingual Spanish, bilingual Tagalog, bilingual Cantonese, bilingual Mandarin, health behavior change programs, customer service principles, multidisciplinary team collaboration, problem-solving, record keeping, file management, priority management, deadline management, confidentiality, information privacy, information security, diverse population communication, provider communication, voicemail management, triage calls, health resources, member services
