EDC JOB DESCRIPTION

JOB TITLE:

Caseworker

DEPT/PROGRAM:

Litigation/Social Work

REPORTS TO:

Supervising Social Worker

JOB PURPOSE

The Caseworker is an integral part of the Right to Counsel Program that works with Right to Counsel attorneys on case management of their respective clients' social service needs. The Caseworker may also work in collaboration with other EDC staff. Because we strive to be barrier-free and client-centered, the position requires individuals who truly enjoy working with people, have the skills and capacity to respond in an empathetic and respectful way to clients who are often in crisis, and can work effectively in a collegial and fast-paced environment.

DUTIES & RESPONSIBILITIES

Social Services Duties {85%)

Provide direct support to clients across diverse settings, including clients’ residences, partner social service agencies, and court.
Facilitate client access to essential services, including housing assistance, medical and mental health care, and substance use treatment programs as needed.
Assist social worker in assessing client needs, identifying clients’ goals, and developing structured service plans to promote goal attainment for the client.
Assist clients in navigating and applying for public benefits programs and support their participation in hearings, appointments, and mediation sessions as necessary.
Collaborate closely with legal staff to align social service goals with legal case strategies and effectively communicate to clients how various interventions may positively influence their legal outcomes.
Provide case-related support in collaboration with Staff Attorneys

Administrative Duties (15%)

Participate actively in weekly program meetings, monthly organization-wide meetings, and all required supervision sessions.
Maintain accurate, comprehensive, and timely documentation of client interactions and case progress within the case management system.

Other duties as assigned.

QUALIFICATIONS

At EDC, we work to protect housing stability and provide meaningful access to legal and financial support for San Francisco tenants facing eviction. First and foremost, candidates must share our commitment to high-quality, client-centered services and bring strong professional skills, sound judgment, and the ability to thrive in a fast-paced, collaborative environment. Our work often involves supporting individuals and families through difficult and stressful moments. Success in this role requires empathy, professionalism, and a calm, solutions-focused approach to problem-solving.

Below are additional qualifications.

One (1) year of caseworker experience or relevant experience in a social service agency/institution.
Knowledge of or demonstrated experience with housing support, mental health or substance use providers in San Francisco County preferred.
Experience working with a diverse population including those with mental health/physical disabilities, substance use issues, and survivors of intimate partner violence.
Experience providing assistance in a variety of settings preferred: clients’ homes and social service providers.
Fluency and ability to help clients in Spanish.

REQUIRED SKILLS

Strong written and verbal communication skills,
Strong organizational skills with the ability to manage multiple tasks and prioritize effectively; ability to work on multiple projects simultaneously,
Demonstrated ability to work both independently and collaboratively as part of a team,
Ability to collaborate effectively with legal teams and engage constructively with clients and colleagues,
Skilled in making online schedules and coordinating appointments.
Self-motivated with the ability to work independently and take initiative.
Consistency, punctuality, and reliability in meeting deadlines and fulfilling responsibilities.

UNION

EDC staff are represented by the National Organization of Legal Services Workers (NOLSW, UAW Local 2320, AFL-CIO). This position is a union position and is subject to the terms of the collective bargaining agreement.

WORKING CONDITIONS

This position involves regular interaction with staff, supervisors, and union representatives in a collaborative, unionized workplace. The role may involve handling sensitive or confidential matters and requires a high level of professionalism, discretion, and cultural awareness. Strong communication skills and the ability to navigate interpersonal dynamics with empathy and fairness are essential.

EDC adheres to health and safety protocols established by the San Francisco Department of Public Health, the CDC, and federal and state OSHA requirements.

This is a hybrid role with an expectation to be on-site at least three (3) days per week, depending on the needs of the organization and of the HR and People Operations Team. EDC maintains a three-day in-office policy for all employees. Staff are expected to be available and responsive via email, phone, and video conferencing during standard business hours (Monday through Friday, 9:00 a.m. – 5:00 p.m.) while working remotely, and to communicate with their supervisor when attending off-site meetings or obligations. Remote work equipment and an internet/utilities stipend are provided in accordance with the needs of the role and department.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sit and/or stand for extended periods of time.
Frequent typing and data entry tasks requiring repetitive hand and finger motions.
Close visual acuity required for reviewing and analyzing documents, data, and figures.
Regular and sustained use of computers and related technology.
Utilize public transportation for travel to various locations or frequent walking required within the city of San Francisco.
Ability to access multi-level buildings using stairs or elevators as needed.

DIRECT REPORTS

The Caseworker will not supervise any employee.

COMPENSATION

Pay Range: $31.25- $36.05 per hour (approximately $65,000.00–$75,000.00 annually), in accordance with the NOLSW-UAW Local 2320 and EDC Collective Bargaining Agreement (CBA).

Pay may be increased by $1,000 per year of relevant prior work experience (up to 10 years), as provided under the CBA for applicants hired into bargaining unit positions. This experience-based increase in pay applies only at the time of hire for external candidates entering bargaining unit positions.

This is a full-time, non-exempt position and is eligible for overtime pay in accordance with applicable federal and state law.

EDC offers a Multilingual stipend of $125 per month ($1,500 per year) above the base rate, for specific roles that regularly use oral or written communication with clients or related parties, in Spanish, Tagalog, Cantonese, or Mandarin, in the performance of their regular job duties. This role is eligible for the multilingual stipend as oral and written communication with clients is regularly performed as part of the job duties of this position. To qualify for this stipend, the employee must pass an oral and/or written test approved by the Labor-Management Committee.

EDC IS AN EQUAL OPPORTUNITY EMPLOYER

Eviction Defense Collaborative (EDC) is an equal opportunity employer. We are committed to building an inclusive and respectful workplace where everyone is treated fairly, regardless of background or identity.

Employment decisions at EDC are made based on organizational needs, job requirements, and individual qualifications — without regard to race, ethnicity, religion, gender, sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.

This commitment applies to all aspects of employment, including recruitment, hiring, compensation, training, promotion, and termination. EDC does not tolerate discrimination or harassment of any kind.

DATE APPROVED:

June 24, 2025

DATE LAST REVIEWED:

June 24, 2025

EVICTION DEFENSE COLLABORATIVE

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