Call Center Representative/Customer Service

Intouch Medical Marketing Call Centers • Las Vegas, NV, US • 2w ago

Job Summary
At InTouch Marketing Call Centers, we rely on knowledgeable professionals to interact with customers on behalf of our contracted clients. We are looking for a representative to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them as issues arise during a call. As the voice of our company, the call center representative must have excellent communication and interpersonal skills, as well as be enthusiastic about helping our clients & driving satisfaction.

Responsibilities

Manage 100-150 inbound/outbound and outbound calls per day
Follow communication “scripts” when handling different topics
Provide a consultative approach, overcome objections and create value to clients
Build sustainable relationships and engage clients by taking the extra mile
Develop sales strategies and techniques to aid in conversion rate yield and monthly goals
Frequently attend training sessionss to improve knowledge and performance level for new & upcoming projects
Meet personal/team qualitative and quantitative targets
Complete Comprehensive Initial Training Period to become familiarized with our projects & systems

Required Skills and qualifications

Previous experience in a customer support role
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree or higher

InTouch Marketing uses E-Verify to confirm the identity and employment eligibility of all new employees, regardless of citizenship status. By applying for this position, you acknowledge and agree to participate in E-Verify as part of the hiring process.

For more information about E-Verify, please visit the official website at [E-Verify.gov].

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Shift:

8 hour shift

Work Location: In person

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