Patient Services Representative
Thank you for your interest in the Work From Home Patient Services Representative position at American Health Connection. AHC is a virtual healthcare call center with a remote team supporting a medical health system client to provide high volume patient scheduling and front office duties.
This is a regular, full-time position with virtual training and employee benefits, and is 100% remote. No contracts! No Camera! For more information, visit our website at www.AmericanHealthConnection.com. Come join our team!
Patient Services Representatives communicate with patients via phone, accurately and timely schedule appointments based on provided protocols, pre-register patients and verify insurance. This is a virtual call center position, so you know when you disconnect the call, you are done with that task and on to the next one. All telephonic call center, no on-camera.
- Must have a minimum of one year of high-volume medical scheduling experience in a call center environment. Representatives can expect to handle 75+ calls back-to-back per shift. Medical front office experience strongly preferred. Telephonic call center, no on-camera.
- Electronic medical record system (EMR/EHR) experience.
- Proficient and self-sufficient on a desktop computer and have a sense of urgency in assisting patients.
- Candidates must have exceptional communication skills, including written (legible, concise, and with appropriate spelling) and verbal, including proper phone etiquette.
- The Patient Services Representatives must have private, noise-free, HIPAA-compliant space at home.
- High school diploma or equivalent.
- Proficient knowledge of Microsoft Office Suite is required.
- Bilingual skills is preferred but not required.
FULL-TIME DAY SHIFTS AVAILABLE:
Monday – Friday and must be available for rotating weekends.
Hourly Rate Starts At $17.00 with a 90-day Review
We offer medical, dental, vision, life insurance, 401(k) Plan with Company match, and much more!
COMPUTER REQUIREMENTS - Must agree to meet these requirements after signing our offer letter and before start date. Do not purchase equipment until a job offer is extended and accepted.
**Computer Requirements: Must be a desktop computer to meet HIPAA compliance. **Must be on a static location or address; devices such as laptops and chrome books are not acceptable due to security concerns**
Computer Type: Mini, Full Tower, All-in-One
Operating System: Windows 11 ; Mac OSX Monterey or newer
Processor (CPU): Intel i5 / Ryzen 5 / M1 or better (4-8 Cores)
Memory (RAM): 8GB or higher
**Monitor Requirements: 22-inches or bigger; Dual Monitor is highly recommended
Input Device: A proper non-mechanical USB keyboard and mouse are required
**Internet Requirements: No Wifi - Cable or Satllite connection only.
Internet Provider Type: Cable Internet or Starlink Satellite connection.
**Computer Internet Connection Requirements: Wired Ethernet connection
Internet Speed: 60mpbs for Download and 15mpbs for Upload Minimum
*Our healthcare agents must have private, noise free, HIPAA compliant space at home.
Apply Now!
Applicants must reside in the continental U.S.
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Application Question(s):
- Do you have a HIPAA-compliant, noise-free, and private place in your home to work and use your computer?
- A desktop computer and Internet speed of 60 Mb/Sec download and 15 Mb/Sec upload is required for this position. Are you willing to meet these requirements?
- Are you bilingual? Other than English, which languages do you speak?
- What month and year was your last relevant medical appointment scheduling?
- List the Electronic Medical Records software you have experience using
- List the medical specialties you have experience in (Primary Care, Urology, etc)
Education:
- High school or equivalent (Required)
Experience:
- Medical Office: 2 years (Required)
Work Location: Remote
