Remote Bilingual Customer Care Representative

Zempleo Inc • Full-time • Remote (Sacramento, California, United States) • $16 / hour • 1d ago

OVERVIEW:

Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US,seeks an accomplished “Remote Bilingual Customer Care Representative – Open to applicants in AZ, CA, TX.”

** TITLE: Remote Bilingual Customer Care Representative

** LOCATION: Fully Remote (Must reside in one of these states – AZ, CA, TX).

** DURATION: 6 Months Temp-to-Hire

** WORK SCHEDULE: Must be available Monday – Friday, 7 AM – 7 PM PST and willing to work evenings.

** EQUIPMENT: BYOD (Bring Your Own Device) for work.

** TRAINING: 2-3 Weeks

** START DATE: Tues, Oct 01, 2024.

** PAY RATE: $16.50/hr.

** IMPORTANT:

BILINGUAL FLUENCY IN ENGLISH & ONE OF THE FOLLOWING: Laotian/Lao, Japanese, Mandarin, Cantonese, Vietnamese, Korean, Cambodian, Hmong, Spanish, Vietnamese, Tagalog

BYOD REQUIREMENTS:

Candidates must use their own equipment that meets the following specifications:

Operating System: Windows 10 or Mac OS 10.14 (Mojave) or higher (Candidates using tablets, iPad, Chromebook, others or mobile hotspots will not be accepted).
Processor: Intel Core i5 or equivalent
Memory: 4 GB RAM required; 8 GB RAM preferred
Storage: 64 GB required, 128 GB SSD or 256 GB preferred
Internet Connection: RJ-45 connection for wired network, 20 Mbps download, 5 Mbps upload
Headset: Wired headset with microphone, USB Gen 2 or newer port

NOTE:

As part of the application process, candidates are required to ensure they meet the client's specific system requirements. Please be prepared to share the following:

A screenshot of your system specifications, including:
Operating System
Memory
Processor
Storage
A screenshot of your Internet speed test result.
A clear picture of your wired headset.

ESSENTIAL JOB DUTIES:

A state program that provides discounted home phone and cell phone services to eligible households.
Respond promptly to customer inquiries.
Acknowledging and resolving customer complaints.
Communicating with customers through various channels. Communicate and coordinate with colleagues as necessary.
Ensure customer satisfaction and provide professional customer support. Provide feedback on efficiency of Customer service process.
Maintain a positive, empathetic, and professional attitude toward customers.

QUALIFICATIONS / REQUIREMENTS:

Education: High school diploma or GED required, Associate degree is preferred
Call Center / Customer service experience.
Bilingual: English and on o the following: Laotian/Lao, Japanese, Mandarin, Cantonese, Vietnamese, Korean, Cambodian, Hmong.

NOTE: Candidates that are offered a position are required to pass pre-employment background screenings.

I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Job Types: Full-time, Contract

Pay: Up to $16.50 per hour

Expected hours: 40 per week

Benefits: