Bilingual Customer Service Representative

Zempleo • Full-time • Remote (Sacramento, California, United States) • $16 / hour • 2d ago

OVERVIEW:

Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US, seeks an accomplished Bilingual Customer Service Representative.

IMPORTANT NOTES:

START DATE: 06/09/2025
This will be a remote role.
Candidate must BYOD (Bring Your Own Device) for work: Must share Windows/ System details (Screenshot) | Copy of Internet bill | Photo of Wired headphones.
Location: Client is considering candidate from California, Texas & Arizona locations.
DURATION: 6 months assignment with possible extension.
Shift Hours: (Mon-Fri) 08:00 am – 05:00 pm
Must have a valid North Carolina multi-state nursing license with no restrictions.

RESPONSIBILITIES:

California LifeLine is a state program that provides discounted home phone and cell phone services to eligible households.
Respond promptly to customer inquiries.
Acknowledging and resolving customer complaints.
Communicating with customers through various channels. Communicate and coordinate with colleagues as necessary.
Ensure customer satisfaction and provide professional customer support. Provide feedback on efficiency of Customer service process.
Maintain a positive, empathetic, and professional attitude toward customers.

QUALIFICATIONS / REQUIREMENTS:

Education: At least HS diploma OR GED.
Must be Bilingual: English & one of the following -
Languages: Laotian/Lao, Japanese, Mandarin, Cantonese, Vietnamese, Korean, Cambodian, Hmong, Tagalog, English, Spanish
Desired: Previous Call Center / Customer service experience in healthcare or pharma domain.

Job Types: Full-time, Contract

Pay: Up to $16.25 per hour

Expected hours: 40 per week

Benefits: