Customer Service Representative (Must Be Bilingual Tagalog)

ALIGN Executive Search • Contract • Costa Mesa, California, United States • $19 - $20 / hour • 6d ago

Language Proficiency: English, Tagalog

Temp to Hire (3-4 months)

Must Be Bilingual Tagalog

Align Executive Search is proud to partner with leading organizations to find the best candidates. We’re seeking a Customer Service Representative to join a dynamic team! This position offers the chance to make a real impact, helping individuals navigate their needs while providing exceptional service.

Requirements:

Experience in a call center environment.
Strong customer service skills.
Conflict resolution experience.
50 Calls a day
Bilingual Tagalog

Why You Should Apply:

Gain valuable experience in customer service and healthcare.
Use your skills to help resolve issues efficiently and professionally.
Make a difference while providing exceptional service to those in need.

Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information regarding products and services to assist customers effectively.
Analyze customer issues and provide appropriate solutions or escalate as necessary.
Maintain detailed records of customer interactions in our office management system.
Demonstrate excellent phone etiquette while managing multiple calls efficiently.
Collaborate with team members to improve customer service processes and enhance overall satisfaction.
Stay updated on product knowledge and company policies to provide informed support.
Assist in sales efforts by identifying opportunities for upselling or cross-selling products.

Qualifications

Strong communication skills in English; bilingual or multilingual abilities are a plus.
Proficiency in computer applications, including office software and customer support tools.
Previous experience in customer service or sales is preferred but not required.
Ability to analyze situations quickly and make sound decisions based on customer needs.
Excellent phone etiquette with a friendly demeanor when interacting with customers.
Strong organizational skills with the ability to manage multiple tasks simultaneously.
A commitment to providing outstanding customer support while maintaining professionalism at all times.

Join our team and contribute to creating exceptional experiences for our customers!

Job Type: Full-time

Pay: $19.50 - $20.50 per hour

Benefits:

Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Work Location: In person

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