TITLE: Kitchen Logistics Supervisor
DEPARTMENT: Kitchen, Operations
REPORTS TO: Manager, Inventory Operations
LOCATION: 730 Polk Street, San Francisco
BENEFITS: Yes
STATUS: Union, Full-Time
CLASSIFICATION: Service Workers
SUPERVISES: N/A
Position Summary
The Kitchen Logistics Supervisor serves an integral role on the Project Open Hand Kitchen Operations team by tracking and controlling inventory of frozen and bagged client meals for Kitchen, Grocery Center and Distribution departments. This requires a highly motivated and organized individual, promoting a positive volunteer experience and ensuring that all packaged meals are organized for delivery to clients by the Distribution Team. This position is ideal for an ambitious, meticulously organized, experienced team supervisor with excellent communication skills looking to manage the operational aspects of large-scale meal production in a professional and mission-driven environment. To perform successfully, our employees must not only have the qualifications and abilities to perform each of the essential functions of this position, but also must continually strive to meet or surpass the Project Open Hand objectives and exacting standards.
Qualifications Required
A commitment to Project Open Hand’s mission and operating principles
1-3 years’ experience working in a commercial kitchen or industrial warehouse
Minimum of one year work experience in controlling freezer or warehouse inventory
Ability to use a pallet jack, both manual and motorized
Ability to safely operate a forklift
Proficient in MS Office Suite tools and demonstrated ability to access and manipulate information in food inventory software programs, Computrition preferred
1+ years staff demonstrated ability to adhere to, follow and train others about department rules, policies and procedures
Knowledge of, and ability to train and communicate about food safety and sanitation standards as per HACCP
Desire to lead a cohesive team and demonstrated ability to train, answer questions and clarify processes while working alongside and overseeing tasks of staff and volunteers
Ability to give/take direction, give feedback, lead by example, teach others and take responsibility for actions
Ability to work mornings, afternoons and evening shifts as needed
Ability to speak, read and write in English to facilitate communications with volunteers, peers and leadership in a fast-paced food service environment
ServSafe certification required
Qualifications Desired
Experience working with volunteers in a kitchen or non-profit setting
Experience supervising others in a kitchen or non-profit setting
Experience with high volume meal production
Training, understanding and experience with HACCP procedures
Bilingual in Spanish and/or Tagalog
Essential Functions And Responsibilities
Supervises the receipt of food products in accordance with quality standards and protocols
Controls inventory of frozen and bagged client meals for Kitchen, Grocery Center and Distribution departments
Coordinates all hot, frozen and bagged client meals for distribution during afternoon and/or evening shifts
In absence of kitchen management, leads work and acts as shift supervisor for inventory ops staff
Acts As Point Person For Volunteers
- Promotes and provides a positive volunteer experience
- Trains and organizes tasks for volunteers
- Supervises volunteer groups and reports back to Volunteer Services if required
Updates production forecasts
Determines packout schedule for the week including a daily breakdown of tasks
Coordinates distribution of GC orders including individual meals and 7-packs
Fills internal and external orders
Follows standards that maintain a clean work area and follows all local, state and federal health standard guidelines
Supervises monthly inventory process/tasks in multiple databases. Trains team members how to extract data and how to access and update files
Adheres to, and teaches others department rules, policies and procedures
Attends kitchen trainings and agency meetings
Identifies unsafe/broken equipment and/or food safety concerns and reports to management
Completes other duties as assigned
Poh Competencies
A Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others
Self-Led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed
Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues
Customer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues
Poised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations
Ethical: Honest, accountable, maintains confidentiality
Decisive: Thoughtful when considering options, seeks input from others, makes difficult decisions when necessary
Knowledgeable: Understands facets of job, keeps job knowledge current
Well Organized: Information organized and accessible, maintains efficient work space, manages time well
Strong Communicator: Excellent verbal and written communication skills
Agile: Able to move effectively between big-picture thinking and hands-on logistics
Technical Skills: Maintains current understanding of technical processes/equipment, uses technology to increase performance/productivity
Leadership I: Completes all assigned tasks in a timely manner and is able to identify projects or work needed for future completion. Anticipates needs before they are assigned. Recognizes themselves as a departmental or function representative
Takes Initiative: Takes action, seeks new opportunities, strives to see projects to completion
Problem Solver: Strong analytical skills and able to creatively address and solve problems
Motivated: Looks for opportunities to increase knowledge, works to increase responsibility, strives to achieve personal goals Detail Oriented: Meticulous and thorough when entering, reviewing and providing information
Team supervisor: Effectively leads and motivates teams through assigned tasks or projects. Holds team members accountable for their work. Recognizes themselves as agency representatives to other staff and volunteers
PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Physical demands: While performing duties of job, incumbent is occasionally required to stand for long periods of time and move; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must bend, stoop and lift and/or move up to 50 pounds unassisted on a regular basis. Employee must be able to move fully loaded carts from floor to floor for storage on a regular basis. Employee must be able to work in a freezer environment (with provided equipment and clothing) for long periods of time. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Work environment: The noise level in the work environment will consistently vary from moderate to loud. The work environment will be ever changing with volunteers and staff members all sharing limited space and working together in the packout areas. The work environment will consistently have wet floors, temperature extremes, moving objects and loud noises
Approval/revision date: 10.17.2022
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