Strategic Operations Coordinator – BPO Support
Location: On-site | New Jersey HQ
Reports to: Executive Team
Salary Range: $60,000 – $70,000/year
About the Role:
We’re looking for a highly organized, proactive, and bilingual Strategic Operations Coordinator to support our international operations and executive team. This role is essential in ensuring smooth coordination between our U.S.-based leadership, our BPO teams in the Philippines, and our clients. You’ll help keep everyone aligned through clear communication, structured processes, and thoughtful follow-up.
Key Responsibilities:
Liaison & Communication
Act as the point of contact between the U.S. executive team and the Philippines-based Operations Manager
Maintain consistent and professional communication across time zones and departments
Understand and support communication in Tagalog as needed to ensure clarity and alignment
Scheduling & Coordination
Manage meeting scheduling across global teams
Support executive calendar needs and coordinate internal and client-facing meetings
Organize agendas, take meeting notes, and follow up on action items
Project & Process Support
Help track progress on operational initiatives
Identify and flag potential delays or issues
Provide administrative and project support as needed
Reporting & Insights
Prepare and maintain weekly/monthly reports for leadership and clients
Track team performance, client updates, and operational metrics
Ensure reporting accuracy and timely delivery
Qualifications:
2+ years in an operations, project coordination, or executive support role
Fluency in Tagalog and English (spoken and written)
Strong communication and interpersonal skills
Detail-oriented and organized with excellent time management
Comfortable working with remote teams and navigating cross-cultural communication
Proficient in Microsoft Office Suite
Why Join Us?
Join a mission-driven team with a global footprint
Gain exposure to both high-level strategy and day-to-day operations
Be part of a company focused on people, growth, and delivering excellence
Benefits: Health, generous 401k match & PTO
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