Client Concierge – Remote (1099 Contract)
McLaughlin Advocacy & Consulting LLC
Location: Remote | Contract | Potential for Full-Time | Bilingual Preferred
At McLaughlin Advocacy & Consulting LLC, we believe that immigration is more than paperwork it’s about people, protection, and empowerment. We are a veteran-owned, women-led, and multilingual immigration services firm providing non-attorney immigration form preparation and compassionate support for individuals and families navigating complex immigration processes.
We’re rapidly growing and looking for dedicated Client Concierges to join our mission-driven team. This is a fully remote, 1099 contract opportunity with potential for advancement to full-time employment after a 90-day probation period.
About the Role:
As a Client Concierge, you will be the first point of contact for individuals and families seeking support with immigration services. Your role will be to connect with clients, listen to their needs, match them with appropriate services, and guide them through our intake process. You’ll work closely with an assigned Regional Director, participate in weekly virtual team meetings, and complete daily check-ins to ensure communication and client care remain at the highest standards.
Key Responsibilities:
- Conduct intake calls and respond to client inquiries with empathy and professionalism
- Meet monthly client referral and conversion goals
- Collaborate with the Regional Director to support case pipeline and reporting
- Maintain accurate notes in our CRM (Docketwise) and client tracking systems
- Attend mandatory weekly team meetings and maintain daily communication
- Serve as a liaison for non-English speaking clients in your supported language
We Are Seeking Individuals Who Are Fluent In (Preferred but Not Limited To):
- Spanish, Arabic, Urdu, Turkish, French, German, Russian, Uzbek, Farsi
- All African languages (e.g., Swahili, Amharic, Somali, Yoruba, etc.)
- All Asian languages (e.g., Hindi, Bengali, Vietnamese, Tagalog, Mandarin, etc.)
Requirements:
- Strong interpersonal and communication skills
- Passion for supporting immigrant communities
- Reliable internet connection and ability to work remotely
- Comfortable with basic tech platforms (email, Zoom, Microsoft Teams)
- Prior experience in customer service, social work, immigration, or advocacy is a plus
Contract & Advancement:
- 1099 Contract Role
- Performance-based promotion to W-2 hourly employment available after 90-day probationary period
- This is an excellent opportunity for someone seeking a mission-aligned remote role with growth potential
How to Apply:
Please respond to this posting with a cover letter and resume detailing your experience and the languages you speak fluently. We value cultural insight, lived experience, and a sincere passion for immigration support.
Join our team and make a meaningful difference one family at a time.
www.mclaughlinadvocacy.com
Job Types: Part-time, Temporary, Contract
Pay: $44,825.56 - $53,983.46 per year
Expected hours: 10 – 20 per week
Language:
- Bilingual in another language (Required)
Work Location: Remote
